Delivering on Your Promises MAI realizes how important fulfillment services are to building lasting customer relationships. That's why our service is consistent, timely, accurate and courteous – it's how we close the loop in our Customer Relationship Optimization process and deliver superior customer satisfaction that generates repeat business for you. The MAI Integrated Fulfillment Group operates a 60,000 square foot facility in Crystal Lake, Illinois. This modern, secure site was custom-built to serve as a distribution center for printed materials, merchandising systems, premiums, samples and other marketing support materials.