Comprehensive Services That Deliver Results MAI Response Management Group extends your ability to interact with customers and prospects in ways that lead to increased response, loyalty and sales. Our three core capabilities serve as umbrellas for a wide array of powerful, relationship-building tools: INBOUND SERVICES Customer Service Sales Support Third-Party Verification Seminar Registration/Event Management Product Inquiries Dealer Locator Service/Dispatch Technical Support Order Taking/Processing/Fulfillment OUTBOUND SERVICES Sales Lead Development:    Generation    Qualification Customer Retention New Product Launch Direct Mail Follow-up Satisfaction Surveys E-CARE E-mail Management Web Chat Web Collaboration Web Callback Online Data Capture Voice-Over IP