MAI Response Management Group: On Call 24 / 7 MAI's Response Management Group provides best-in-class inbound, outbound and multimedia contact center services. As a full-service resource, our Response Management Group provides customizable solutions within three core capabilities: Contact Center Services High-touch, high-tech customer care across all mediums including telephone, e-mail, white mail and Web. Data Capture   Data acquired through consumer, customer and other channel partner communications is collected and made available to you to help build your sales. Database Management   Powerful, highly customized databases created from the data captured in the contact center facilitates custom report requests, sales and more.