Our People Make the Difference While the latest technology and equipment facilitate what we do, it is the people who comprise MAI Response Management Group who make the difference. Our dedicated IT staff is ready and able to develop custom applications for virtually any data capture requirement you may have. These network and software development specialists provide round-the-clock support to all our systems – so you can rest easy. They are also relentless in their pursuit of the latest technologies to keep MAI and our clients ahead of the curve. Team training, monitoring and employee evaluation are a big part of the commitment MAI Response Management Group makes to its employees – and to you. Our customer care representatives go through customized learning programs before they are assigned to your program. Classroom instruction, job shadowing and peer knowledge transference are among the approaches used to ensure your company is represented professionally, courteously and accurately at every point of contact.