Investing in Technology MAI Response Management Group operates from a state-of-the-art 20,000 square foot facility that offers guaranteed 99.9% uptime and high-volume capacity. Powered by the most reliable and sophisticated hardware in the industry, the facility employs Avaya® systems for comprehensive IP communications solutions, dual processors and two fiber points of entry. Phone switch scalability: 2,400 maximum stations 400 maximum trunks 2,800 maximum ports Our redundant network is spread across three facilities. Our WAN (wide area network) is connected by redundant T1s and backed up by ISDN lines. We utilize CISCO® network equipment and a combination of Dell® and Compaq® servers.