It's All About Value… Whether you outsource your response management efforts or manage them internally, controlling costs is always a big challenge. Technology, hardware, redundancy requirements, staffing and training are among the expensive issues that turn even a modest response management program into a fiscal and logistical nightmare. At MAI, response management is one of our core competencies. We've made the investments required to do things efficiently and effectively. As a full-service resource, we can offer higher customer service levels, customized data capture, database management and tracking – and we can do it all while keeping costs down…and sales up.